What we can cover.
Ten topics, in plain English. A talk touches three or four. A half day goes properly into five or six. A full day or a run of coaching can take in the lot.
What AI is, and what it is not
How tools such as ChatGPT, Copilot, Gemini and Claude produce an answer, why they can be confidently wrong, and how to tell when to trust one. Ten minutes of this saves a lot of disappointment later.
Asking well
The difference between a vague request and a useful one. We practise on real tasks until a good answer comes back the first time more often than not.
Writing and email
Drafts, replies, tone changes, and shortening something long. Also how to stop every email sounding like the same robot wrote it.
Paperwork and admin
Summarising documents and meetings, pulling figures out of PDFs, tidying spreadsheets, and building checklists and templates.
Marketing and pictures
Post ideas, product descriptions and images. We cover when a generated picture is fine, and when it will mislead a customer.
Customers: chatbots and phone assistants
What an assistant on your website or phone line can sensibly handle, what it should pass to a person, and the questions to ask before paying for one.
Keeping it safe
What should never be pasted into an AI tool, how data protection applies, how to check an answer, and how to spot fake emails, voices and pictures aimed at your business.
House rules for staff
A one-page set of rules your people can follow: which tools, which jobs, what needs checking and who to ask. You leave with a draft to finish.
Tools and cost
What the free versions do, when a paid plan is worth it, and how to avoid buying five subscriptions that do the same thing.
Where AI does not belong
The jobs to leave alone, at least for now. Knowing these is what makes people confident using it everywhere else.
The sort that runs through all of it.
Whatever the topic, we keep coming back to the same three piles.
Hand it over
Low risk, high nuisance. Good first jobs.
- First drafts of emails, letters and posts
- Summaries of long documents and meetings
- Tidying lists and spreadsheets
- Turning rough notes into a plan or a quote outline
- Ideas when you are stuck on a blank page
Keep a hand on it
Useful, as long as a person checks it before it leaves the building.
- Anything with facts, figures, dates or prices
- Replies to customers
- Policies, HR letters and terms
- Pictures of real products, places or people
- Answers given by a chatbot or phone assistant
Keep it yourself
The parts of the job that are the job.
- Decisions about people
- Promises made to a customer
- Judgement calls on money and risk
- The relationship with the person in front of you
- What your business stands for
Not sure which
topics you need?
Most people are not, and that is what the first call is for. Tell me about the business and I will suggest where to start.